Get help from UNENO support

Questions about UNENO go to our support team as a ticket — right in your app. Your team shares the inbox: everyone in your workspace sees the tickets, unless one was opened as private.

Open Support

In your app’s sidebar, click Support — near the bottom, below a line, after Changelog and Documentation.

The lower part of the app's sidebar, below a line: Changelog and Documentation, each with an arrow pointing out, and Support, selected.

Link	Opens
Changelog	What’s new in UNENO — on uneno.eu, in a new tab.
Documentation	These docs, in a new tab.
Support	Your support tickets.

Every member of your workspace can use Support — no permission needed. It also works when your plan has run out and your workspace is read-only.

The ticket list

The Support card with the number 4 and New ticket, below it the search, All apps and All statuses, and four tickets of the Invoice app: T-VYTP8 with a padlock, Question about our plan invoice, Open · T-2REBY Invoice numbers after the new year, Open · T-X7TAY Payment term for a single customer, Answered · T-7G8N2 Adding a customer from Switzerland, Closed — each with opened by, created and last activity; at the bottom Items per page and 1 – 4 of 4.

The number of tickets sits at the top — it follows your search and filters.

Column	What it shows
Reference	The ticket’s reference, for example T-7G8N2 — a padlock marks a private ticket.
Subject	What the ticket is about.
App	The app the ticket was opened in, for example Invoice.
Opened by	Who opened it.
Created	When it was opened.
Status	Open, Answered or Closed — see below.
Last activity	When something last happened.

The ticket with the latest activity is at the top. The search finds tickets by subject or reference; All apps shows one app’s tickets only, All statuses one status only. Clicking a ticket — its row, its reference or its subject — opens it. At the bottom you choose how many tickets a page shows (Items per page).

Status	Meaning
Open	Waiting for our support team — after you open a ticket or reply.
Answered	We’ve replied; the ticket is waiting for you.
Closed	Done. A reply opens it again.

Open a ticket

Click New ticket at the top right.
Enter a Subject (up to 255 characters) and your Message (up to 5,000 characters).
Tick Only visible to me if your teammates shouldn’t see the ticket — see Private tickets.
Click Open ticket. The button turns on as soon as you’ve entered something; an empty required field says This field is required.

The New support ticket window at the right edge: “Describe what you need help with — we'll reply here and let you know by email.”, the required Subject and Message fields, Only visible to me with “Hide this ticket from your teammates.”, Cancel and Open ticket, still grey.

The window opens at the right edge. If you’ve already entered something and close it, UNENO asks Discard your changes? — Keep editing keeps you there, Discard throws the text away.

You see Your ticket was opened., and the ticket’s page opens. Its status is Open — it’s with us now.

A ticket’s page

The ticket T-X7TAY: at the top ‹ Support, the subject Payment term for a single customer with Answered, and Close ticket on the right. On the left the conversation with 2 messages — Sam Sample's question and the reply from UNENO Support with the Support label —, below it the reply box with Send reply. On the right the ticket details: Reference, App Invoice, Opened by Sam Sample, Opened, Last activity and Visibility Whole team.

At the top you find ‹ Support to go back to the list, the subject with its status, and Close ticket on the right.

Conversation — every message with its author and time; the number of messages next to the title. Our replies carry the Support label, yours You. When the ticket was closed or reopened, a line says so at that point in the conversation — by whom and when, for example Closed · System.
Ticket details — Reference, App, Opened by (with the email address to copy), Opened, Last activity and Visibility: Whole team or Private.

Reply

Write your answer in Write a reply… below the last message and click Send reply — the button turns on as soon as you’ve entered something. You see Your reply was sent., and the ticket is Open again — it’s back with us. Anyone who can see the ticket may reply, not only the person who opened it.

Close a ticket

Is your question answered? Click Close ticket at the top right. You see The ticket was closed. There’s no confirmation step — if you still need help later, simply reply in the ticket.

The end of a closed ticket's conversation: the line Closed · Sam Sample · 12.10.2026, 11:31, below it the note “This ticket is closed — sending a reply will reopen it.”, the reply box and Send reply.

Anyone who can see the ticket may close it. We also close tickets once your question is solved — and an Answered ticket automatically if there’s no reply from you for 3 days; the conversation then shows Closed · System. A ticket that’s waiting for us is never closed automatically.

Private tickets

With Only visible to me, only you — and our support team — see the ticket: in the list it carries a padlock, and its ticket details say Visibility: Private. Your teammates, the workspace owner included, don’t see it — neither in the list nor through a link. You decide when you open the ticket; it can’t be changed later.

The emails you get

The person who opened the ticket gets an email:

Email	When
Support replied to your ticket …	We’ve replied. The button opens the ticket — the reply itself is in the ticket.
Your ticket … was closed	We closed it, or it was closed automatically.

The emails come in the language of that person’s account. Teammates who see the ticket get no email. Please don’t reply to these emails — answer in the ticket.