How a schedule's invoices are generated

While a schedule is Active, UNENO checks every full hour whether its Next run has come. Then its next invoice is generated — with the customer, line items, texts, payment term and language from the schedule, and the service period you chose. The schedule’s overview shows what it will look like beforehand; afterwards it lists every invoice the schedule has generated.

What each run produces

On each run	Result
Create a draft	An invoice draft without a number. You review it in the invoice list and issue it yourself.
Issue	An issued invoice with its number and PDF. You can send it yourself afterwards.
Issue & send	An issued invoice that UNENO emails to the customer right away — with your invoice email from Texts & Emails.

The invoice date of an issued invoice is the day it’s generated. It states the service period according to your setting: In advance, In arrears or None.

When a schedule ends

A schedule ends once the Max occurrences have been generated or the next run would fall after the Ends on date. It’s then listed as Completed.

When something goes wrong

UNENO doesn’t report a schedule’s problems by email — they appear in the History of the schedule’s overview and in your workspace’s activity log, as system entries. Look there if an invoice is missing or sitting as a draft.

What happens	Consequence
Your plan’s document allowance is used up	A schedule set to Issue or Issue & send creates the invoice as a draft. Issue it once the allowance is free again or after you upgrade.
The invoice can’t be issued — because the customer’s billing address is incomplete, for example	The invoice stays a draft, and the activity log notes it. Issue the draft yourself — you then see what’s missing and can complete it.
Sending fails — because the customer has no email address, for example	The invoice is issued but not sent — the activity log says … but couldn’t send it. Send it from the invoice list.
The customer is no longer available — archived or deleted	The schedule becomes Paused, with Customer unavailable. Restore the customer and resume the schedule — the missed periods are then caught up.
An unexpected error	That period is skipped; the next invoice is generated at the next slot.

Missed runs

If a slot was missed — because your workspace was temporarily locked, for example —, UNENO catches up: one invoice per hour until the schedule is current again. Each gets today’s invoice date and the service period that was missed. There’s never a second invoice for the same period.

It’s different when you pause: whatever passed during your pause isn’t caught up when you resume.