A polite reminder on the first working day after the due date, firmer ones after that, fees and interest if you want them. Send each by hand — or let Invoice send them on its own, at the hour you choose.
One rhythm for every invoice: the first reminder on the first working day after the due date, each next one a few working days later.
A complaint, a payment plan? Set a reminder stop and nothing goes out — not by hand, not automatically — until you lift it.
Off until you switch them on. Then Invoice works out the interest per day on the amount still open and adds the flat fee for business customers — with the rates you enter.
Both send the same reminder: your letter as a PDF, by email to your customer.
Overdue invoices get a “Send reminder” action in the list and on the invoice page. You see the level and the next date — and confirm before it goes out.
Switch it on once and Invoice sends every due reminder at your send time — one level at a time, never a pile at once.
Letter and email per level and language — with placeholders for amounts, dates, deadlines, interest and the flat fee.
What the customer already paid is deducted — the reminder asks only for what is still open.
Paid in full, cancelled or a reminder stop set? No further reminder goes out.
Sent one too many? Remove the latest reminder — with its fee, interest and flat fee.
Every reminder sent, with level, deadline, fees & interest and the amount still open — its stage and PDF stay exactly as sent, whatever you change later.
Sent through your own mail server (SMTP) if you have one — your customer sees your address.
Short answers to what people ask us most.
On the first working day after the invoice’s due date — automatically at your send time, or when you click “Send reminder”. Each further level follows the number of working days you set (default: 5). Working days skip weekends and the nationwide public holidays of your company’s country.
From one to five. The first is a friendly payment reminder, the ones after it are reminders with a firmer tone, and the last is marked as the final reminder.
Yes. Set one fixed fee and the level it starts from — or choose never to charge one. The fee is printed on the reminder, and the invoice only counts as paid once fees, interest and the flat fee are covered too.
It is deducted: the next reminder lists the payments received and asks only for the amount still open, plus any fees.
As soon as the invoice amount is paid in full, the invoice is cancelled, a reminder stop is set, or the last level has been sent. With automatic reminders switched off, you decide each one yourself.
Not automatically — automatic reminders only go out for invoices you emailed from Invoice. When you send one by hand for an invoice that was never emailed, the dialog warns you first.
Yes. Set a reminder stop on the invoice page — or in the customer’s details for all of that customer’s invoices — with a reason if you like. Nothing goes out, by hand or automatically, until you lift it; afterwards the customer gets the full payment deadline again.
Yes, if you switch them on — they are off by default. You enter the rates for companies and for consumers (statutory in Germany: base rate + 9 or + 5 points; in France: the ECB rate + 10 points for companies — the rates change twice a year, so keep them up to date). Interest runs per day on the amount still open, never on fees — in France from the day after the due date, without a reminder; the €40 flat fee applies to business customers, once per invoice (§ 288 (5) BGB in Germany, art. D441-5 in France). Whether to charge both a fee and the flat fee, ask your tax advisor or lawyer.
No. Each reminder keeps its stage, deadline, fees and its PDF exactly as it was sent — the download is the copy your customer received. Your new settings and texts apply to the next reminders. And once a reminder has gone out, the invoice can no longer be corrected or deleted, only cancelled.
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