Default sending
InactiveYour emails are sent through UNENO — your customers see your company as the sender: “Your Company (via UNENO)”. Replies go straight to your own email address, so customers reach you directly.
- Replies go to
- [email protected]
Issue and send in one step: the email goes out in your customer’s language, with your text, your logo and the right attachment — PDF or e-invoice. Replies come straight to you, or send everything through your own mail server.
One click in the editor or the list: the invoice gets its number, the PDF is archived and the email goes out.
In the document’s language, with your text and logo — and the right attachment: the PDF or the e-invoice of your company’s country.
The invoice is marked “Sent”. When your customer replies, the answer lands in your own inbox.
Each one with its own text, in English, German and French — ready from day one.
“Send”, “Issue & send” or “Resend” — with the PDF or the e-invoice attached.
Send a quote, or convert it and send the invoice in one step.
Tick the box when cancelling, or send it later: the cancellation invoice with the original marked CANCELLED — for an e-invoice, the cancellation as an e-invoice too.
Withdraw a sent quote and let your customer know with a short notice — right away or later.
Payment reminder and reminders with their PDF — by hand or automatically at your send time.
Set a series to “Issue & send” and every run goes straight to your customer.
Two ways, one switch: start with default sending, connect your own server whenever you like.
“I never got it”? Every invoice and quote keeps its sends in its history: when it went out, to which address, through which server, by whom — and as which file.
Short answers to what people ask us most.
With “Issue & send” in the editor or “Send” in the invoice list. The invoice goes to your customer’s email address — with your text in the document’s language and the PDF or e-invoice attached. Afterwards it is marked “Sent”.
The invoice’s archived PDF — or, if it was issued as an e-invoice, the e-invoice of your company’s country: in Germany the ZUGFeRD invoice (a PDF with embedded data) or, for public authorities, the XRechnung as XML; in France the Factur-X (a PDF with embedded data). A cancellation sends one PDF with the original marked CANCELLED and the cancellation invoice; for an e-invoice, the cancellation comes as an e-invoice plus the stamped original.
Host, port, encryption, username and password, plus a sender address and name — your email provider lists them in its help pages. After saving, send a test email; only when the test succeeds does sending switch to your server.
With default sending, to the email address in your company profile. With your own mail server the email comes from your sender address — replies go there.
Yes. Add an address under “Copy to (CC)” on the customer — it receives a copy of every invoice and document email, reminders and cancellations included.
Yes, under “Texts & Emails”: subject and message for every kind of email, separately in English, German and French, with placeholders such as %total%. The text applies to every email of that kind.
Yes. Every invoice and quote keeps its sends in its history: date and time, the recipient and the copy address, whether it went through UNENO or your own mail server, who sent it and as which file — PDF, ZUGFeRD, XRechnung or Factur-X. Reminders, cancellations and withdrawal notices are listed too.
You see it straight away — with your own mail server, with the reason, for example “Your mail server rejected the login”. The invoice stays issued and can be sent again; nothing is resent automatically, so your customer never gets it twice. A failed send is not entered in the history, and UNENO never switches to its own sending behind your back.
Yes, if you set the series to “Issue & send”: every run issues the invoice and emails it to your customer. Alternatively a series creates drafts or only issues.
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